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https://img.shields.io/badge/issue_tracking-github-blue?logo=github Check the qBraid Status Page to see if there are any ongoing incidents or maintenance windows affecting services. If you encounter an error that isn’t included on this page or if the solution provided doesn’t work, please submit a support request, email us, or open a bug report. Also see our FAQs.

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Lab server errors

If you get one of the following errors from inside Lab,
  • Service unavailable or unreachable
  • File Save Error
For these types of errors, refreshing the page won’t work and you will need to restart your qBraid Lab server. You can stop your running server from your account dashboard, and then launch a new instance.

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ModuleNotFoundError

While running a notebook, if you get a ModuleNotFoundError after an import statement:
  1. Check to make sure you are using the correct notebook kernel for your environment, see Switch notebook kernel.
  2. If you are using the correct kernel, the package you are trying to import may not be installed in that environment. See Install new package.