Credit requests

Use Wallet in an organization workspace to request credits from the organization pool. Organization Owners and Admins review requests in Billing > Credit Requests. Managers and Members cannot approve or reject requests.

Approved credits go to your member wallet within the selected organization. Use that organization workspace when you spend them. They do not add to your personal qBraid Default balance.

Credit requests are available in organization workspaces. In qBraid Default, use Buy credits to fund your personal wallet.

Submit a request

Workspace switcher listing qBraid Default and THE QUBE GUYS — Select the organization that will fund the request.

Select your organization

Open the workspace switcher in the top-left of the dashboard and select the organization that will fund your work.

Open Wallet

Select Account > Wallet in the sidebar, then select Request credits.

Enter the amount and reason

In Request Credits from Organization, enter a whole number of credits from 1 to 10,000 in Amount.

Reason is optional. Leave it blank, or enter 10 to 500 characters explaining what you need the credits for. For example, name the project and the work you plan to run.

Submit the request

Select Submit Request. Wait for Credit request submitted successfully! before closing the workflow. Select Cancel instead if you do not want to submit it.

You can have one pending request at a time in each organization. While an administrator reviews it, View Pending Request replaces Request credits in Wallet. Submitting a request does not transfer credits.

Request Credits form filled with one credit and a documentation walkthrough reason — This walkthrough requests one credit from the selected organization.

Track the request

Select the same organization in the workspace switcher.
Open Account > Wallet.
Select View Pending Request.
Review Amount, Reason, Status, and Requested in the Pending Credit Request dialog.
Select Close to leave the request pending.

Pending Credit Request showing one credit, the reason, Pending status, and Close and Cancel Request controls — The request remains pending until an administrator processes it or the requester cancels it.

This dialog shows your pending request. It does not show completed requests or an administrator’s rejection reason. Once the request is processed, check your organization Wallet balance or contact an administrator about the decision.

Cancel or change a pending request

You can cancel your own pending request. To change its amount or reason, cancel it and submit a new request.

Open Wallet > View Pending Request in the same organization.
Select Cancel Request.
Review the amount in Cancel Credit Request?.
Select Cancel Request again to confirm, or Keep Request to leave it pending.
After cancellation, use Request credits to submit a replacement if needed.

An approved or rejected request cannot be canceled. If an administrator processes the request while you have the dialog open, refresh the account data before taking another action.

Review requests as an administrator

Select the organization in the workspace switcher.
Open Billing.
Select Credit Requests.
Find the member in Pending Requests.

Credit Requests tab with one pending request from Documentation QA and Approve and Reject buttons — The pending count appears on Credit Requests. Review the member, amount, and reason before acting.

Each pending row shows the member’s name and email, requested amount, reason, request date, and Approve and Reject actions. Long reasons can be shortened in the table. Open Approve to read the full reason before you decide, then select Cancel if you do not want to approve it.

Approve a credit request

Approve Credit Request dialog showing one credit for Documentation QA and the organization balance changing from 855 to 854 — This approval transfers one credit from the organization pool to the requester.

Open the approval dialog

Select Approve on the member’s request.

Review the recipient and balance

In Approve Credit Request, verify the member, reason, Amount to transfer, Current org balance, and New org balance.

Approval transfers the full requested amount. This dialog does not let you change the amount or add an approval note.

Confirm approval

Select Approve Request and wait for the success message. Approval queues the transfer from the organization pool to the member’s organization wallet.

Check the result

The request moves to Request History with status accepted. Check the organization balance and Transactions after processing. The member can check their balance in Wallet while the same organization is selected.

If the pool cannot cover the request, the dialog shows Insufficient organization balance. Buy more credits first. and disables approval. Buy credits for the organization, then reopen the request after the balance updates.

If a different amount is appropriate, ask the member to cancel and submit a revised request. You can also reject the request with an explanation and make a direct transfer. Resolve the original request first so it does not remain available for another approval.

Reject a credit request

In Pending Requests, select Reject on the member’s row.
In Reject Credit Request, enter a Rejection Reason of 10 to 500 characters.
Explain the decision and any next step, such as requesting a different amount.
Select Reject Request and wait for confirmation. To leave the request pending, select Cancel instead.

The request moves to Request History with status rejected. Rejection does not transfer credits. The member can submit another request after the rejection. Share the decision with the member if they need the explanation, because Wallet does not display completed request details.

Check request history

Request History showing Documentation QA with one credit and accepted status — The completed walkthrough appears in Request History as accepted.

The Request History table shows the member, amount, status, and original request date. accepted means an administrator approved the request. rejected means an administrator declined it. The date is the request date, not the decision date.

The tab shows up to 20 of the newest requests across pending requests and history, with only the latest request retained for each member. A replacement request can therefore remove an earlier decision from this view. Canceled requests do not appear in history.

Use Transactions to check credit movements and Audit logs to investigate recorded administrator actions. Request History is not a complete record of all past requests or proof that a queued transfer has finished.

Requester wallet showing a one-credit balance and Request credits available again — After this approval, the requester wallet increased from zero to one credit. The organization pool decreased from 855 to 854.

Resolve a request problem

If you already have a pending request, open View Pending Request. Cancel it before submitting a replacement.
If submission fails, check that the amount is a whole number from 1 to 10,000 and that a supplied reason contains 10 to 500 characters.
If a request is no longer pending, another action may have processed or canceled it. Refresh account data, then check the request list.
If approval fails or the balance has not updated, check the current request status and Transactions before retrying or making a separate transfer.
If Credit Requests is unavailable, verify the selected organization and your Owner or Admin role.

For an urgent request, contact an organization administrator. Administrators can transfer credits directly without requiring a request.

Watch a member submit a request

Submit a one-credit request and inspect its pending status. Recorded at 2× speed; administrator approval is a separate step.