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Only credits purchased with a credit card or transferred to you within an organization were migrated from the legacy platform. Promotional credits (e.g., those redeemed via access codes) did not carry over and have expired.If your credits lived in an organization (purchased or transferred there), check that you’re viewing that organization. “qBraid Default” in the upper left means you’re in your personal view. Click the organization name to open the dropdown, switch to the correct organization, and the balance will update.
Quantum jobs data was not migrated from the legacy platform. To get your old jobs data, go to Jobs on your account page and click Download Old Jobs Data. You can work with that data using the qBraid-SDK. See Legacy Jobs Retrieval for details.
CPU hours measure usage as (number of vCPUs) × (hours used). For example, a 2-vCPU instance for 3 hours uses 6 CPU hours; an 8-vCPU instance for 2 hours uses 16 CPU hours. See Usage Limits for more.
Your qBraid account has usage limits for AI chat and CPU hours. If you reach a limit, you can “switch to credits” and keep using that service. Usage is then billed in qBraid credits instead of counting against the quota. Those charges appear on your account under Transactions.
After you launch Lab, files can take a few minutes to sync. When sync finishes, refresh the Environment Manager in the sidebar and your environments should appear.
It means all GPU instances of that type are currently in use due to high demand. Try again later or choose another instance type.
No. To run jobs on IBM devices you must use your own IBM credentials. qBraid does support direct access to other leading QPUs, including Rigetti, IQM, AQT, IonQ, Pasqal, QuEra, and more. See the full list of devices on your account page.